This Refund Policy applies to CEPOWER cloud license purchases made through cepower.org.
1. General Policy
If you experience a billing problem, duplicate payment, incorrect charge, or a service access issue after payment, contact us at support@cepower.org. We will review the request and help resolve the issue.
2. Refund Requests
Refund requests should be sent within 14 days of purchase or renewal. Please include your CEPOWER device ID, payment email if available, payment date, and reason for the request.
3. Digital Service Access
CEPOWER licenses provide access to digital cloud services. Refunds may be limited if the service has already been used successfully, if the license period has been consumed, or if the issue is caused by unsupported hardware, incorrect installation, network problems, or third-party equipment.
4. Auto-Renewal
If you no longer want automatic renewal, you should cancel auto-renewal before the next renewal date. If an unwanted renewal occurs, contact us as soon as possible and we will review the request.
5. Payment Processor
Payments and refunds may be processed through Paddle or the payment provider shown at checkout. Approved refunds may take time to appear depending on the payment method and banking provider.
6. Contact
For refund help, contact support@cepower.org.